Click here to go back to the update page
To AVE or AVE not. Pourquoi, porque, perché, waarom, warum, varför, hvorfor, proc, why?
A new accounting year and the pressure is on to prove that PR delivers value for money; the old debate about measuring and reporting public relations performance rages on with clients and agencies alike. While Advertising Value Equivalent (AVE) is still used in the industry, there is an increasing call for a move away from this measurement of PR.
A Metrica Research survey conducted in February 2004 showed that while 51 per cent of respondents monitor PR performance in some way, 10 per cent felt that only AVE can provide adequate measures; a trend which has done nothing to assuage the reservations of what is still a largely AVE-sceptical PR industry.
But why is there such reluctance to embrace such a simple measurement if clients are asking for it, especially when PR coverage usually beats advertising repeatedly in delivering added value in credibility, clout and cost?
The debate
Most in the PR industry would agree that AVEs have little real validity and are largely irrelevant in measuring the true value of PR and its ability to change target audience behaviour. By focusing on what the press cuttings would cost in paid-for space, AVE comparisons are inadequate, inflexible and incapable of rating the effectiveness of key message communication. They are used reactively in response to client pressure to justify spend and there is little alternative currently available.
In some circumstances, AVEs may be appropriate – purely from a financial perspective – to make PR budgets more accountable.
Unfortunately AVE’s main weakness lies in its simplicity; it is usually applied as a stand-alone, one dimensional evaluation. PR measurement requires a more rigorous 360° approach which can and should be applied to each and every PR activity.
At Davies Associates, we not only understand the importance of measurement but we also vigorously use it as a strategic management tool which is as essential to our way of delivering quantifiable PR results as it is to our clients.
Metrics à la carte
Talking about the strategic value of measurement is one thing; providing it consistently and using it tactically is another. That is why at Davies Associates we have developed, tested and proven a flexible range of à la carte metrics which we select with clients and use for on-going evaluation and effective programme management.
While we certainly won't advocate using AVE in solus, its validity comes into its own when used in conjunction with other measurement tools. Our Advertising vs PR case study gives one example of its use alongside a cost-of-impact ratio.
Full metrics menu
There are other, often overlooked, metrics – like press coverage analysis. At Davies Associates, we do this thoroughly and incisively for clients according to ranked key message take-up, leveraged by country, market, product, target media and volume. Competitor tracking, analysis and coverage measurement at agreed intervals are extremely valuable in assessing the effectiveness of brand and corporate identity development.
Awareness, perception and target audience benchmarkings provide valid, periodic feedback that can be correlated to business performance, as can the positive effects of PR-generated sales leads and data capture.
More metrics for your money
With continual assessment of every PR activity, Davies Associates ensures every pound, Euro or dollar of our clients' PR spend works harder to deliver measurable business results. And, through regular evaluation, efficiency audits, budget analyses and monthly monitoring of annual plans, we keep programmes on track, on time and on budget.
So if your measurement is not measuring up, it might be time to re-assess – because there's more to PR than just press releases.
Case study: Advertising vs PR
The situation
A major UK high street retailer appointed Davies Associates to maximise
its PR spend. The objectives were to raise and improve brand awareness,
drive footfall at nearly 500 stores, but most importantly, achieve a
high-level of press coverage in agreed key press. Additionally, because
the client’s parent company had previously invested heavily in
advertising, it wanted documented proof the UK budget was better allocated
to PR.
The solution
Davies Associates undertook a UK-wide consumer media campaign – including
weekly and monthly women’s magazines, broadcast media, and national and
regional newspapers. Seasonal promotions were especially important and
highlighted particular product lines; special days such as Christmas,
Valentine’s Day and mother’s day were a major focus.
The results
When the campaign was finished, external press coverage evaluation
compared the PR spend with the equivalent spend in advertising that would
have been necessary to achieve the same coverage over a designated
nine-month period. It determined the advertising value equivalent (AVE) of
the PR campaign was £2,017,151 – compared with a PR expenditure of
£110,997 – and that the campaign was seen by 76,082,637 members of the
target audience. A further monitoring tool, recommended by the UK’s
Chartered Institute of Public Relations, is the cost-per-impact ratio.
This calculated that every £1 of PR budget “hit” 685 people. By
comparison, every £1 of equivalent advertising spend would have reached
only 37.
In this case, the figures spoke louder than words.
Public relations industry comes of age
The Institute of Public Relations, the 8,000-member strong professional body for the UK public relations industry, was awarded Charter status in February 2005. It will now be known as the Chartered Institute of Public Relations (CIPR), not only recognising the central role PR plays in industry and business, but also acknowledging the CIPR as the driving-force of the public relations profession in the UK.
The timing could not be more advantageous. The government is clearly recognising the industry as a leading player in public and business life – and indeed as a major source of employment in the UK. This is underscored by PR being named recently as one of the top-three career choices of UK graduates.
While members of the CIPR have been required to adhere to its code of conduct since its founding in 1948, the Royal Charter status means a third-party endorsement of the Institute’s standards. The days of PR practitioners being labelled spin doctors are numbered with public relations now firmly in the era of professionalism, commitment and accountability.
For clients, employers and the business community alike, it will be easier to appoint responsible agencies staffed by public relations practitioners who are committed to the industry code of conduct.
Did you know …
Many of us pay fees regularly – to our doctor, lawyer, even our PR agency. But the origin of the word may surprise you. In English, fee derives from the Old English feoh meaning cattle, property or money. Likewise, in ancient German fehu meant cattle, giving a nod to the beast ’s importance in the economy at the time, which then inspired a broader use referring to economic value. The Latin variation of the word, feodum, represented anything to do with land, cattle or other assets of value presented as rewards for services performed.
The Italian origin is of similar ilk – emolumento comes from the Latin emolumentum or the amount paid for grinding or milling.
The Dutch use either tarief, from the Spanish for price list –tarifa – or honorarium. The latter comes from the Latin honor: a token of honour. Similarly in Spain you would use honorario when referring to payment of consultancy services. Germans today, rather than refer to cattle, would also speak of Honorar.
Cows also have a hand in the word capital, which comes from capita meaning head of a herd.
Finally
Unravelling the secret of longevity is an enigma humans have sought to solve for centuries. In business today, the struggle for endurance continues; longevity is often seen as a hallmark of success and prosperity. In a leafy corner of central London, it seems that Davies Associates has deciphered the longevity riddle; it celebrates more than 20 years in the PR industry.
Since its establishment in 1984, Davies Associates has continued to provide successful pan –European PR solutions for its clients, has grown and has evolved to boast an impressive client list with current campaigns in 11 languages. Proving, perhaps, hard work really does pay off.